Refund terms for visa assistance and documentation services.
FirstMyVisa service fees are charged for consultancy, documentation assistance, application review, processing support and operational handling. Once work has started, service fees may be non-refundable.
Embassy, consulate, immigration, VFS, government or third-party fees are subject to the rules of the respective authority and are generally non-refundable once paid.
Visa approval or rejection is decided only by the relevant embassy, consulate or immigration authority. Refunds are not applicable solely because a visa is rejected.
In case of duplicate payment or excess payment, customers may contact FirstMyVisa support with payment proof. Approved refunds will be processed to the original payment method wherever possible.
If cancellation is requested before any processing or documentation work has started, refund eligibility will be reviewed by FirstMyVisa on a case-by-case basis.
Approved refunds may take 7 to 15 working days depending on payment gateway, bank and processing timelines.
For refund requests, contact support@firstmyvisa.com or call +91 90001 45296 with your application number and payment proof.